COLUMBUS — Ohio Governor Mike DeWine, Lt. Governor Jon Husted, and Ohio Bureau of Motor Vehicles (BMV) Registrar Charles Norman announced the pilot of a new, virtual queuing system to better serve Ohio drivers who visit deputy registrars for BMV services such as license renewal or vehicle registration.
The new system, which went online today at 12 deputy registrar locations in the state, will allow customers to "Get in Line, Online" and advance in the queue without physically waiting in the office. After checking in online, customers have a four-hour window to arrive at the deputy registrar location, check in at a self-service kiosk, and claim their spot in line.
"Right now, drivers can be subjected to significant wait times, which is inconvenient, inefficient, and frustrating," said Governor DeWine. "We believe the introduction of this new technology will save drivers' valuable time and give the Ohio Bureau of Motor Vehicles and its deputy registrars better ability to provide exceptional customer service."
"Our goal is to change the culture of state government so every service is designed with the customer in mind," said Lt. Governor Jon Husted, who serves as Director of the newly-formed InnovateOhio. "We want ours to be the most innovative, creative state in the Midwest, which starts within state government by using technology to offer better services to Ohioans, and this is a great first step for the BMV."
Drivers can access the queuing system by visiting www.bmv.ohio.gov. The system is currently active at the following deputy registrar locations:
22125 Rockside Rd., Bedford
104 W. Spring Valley Rd., Centerville
1583 Alum Creek Drive, Columbus
112 Dillmont Drive, Columbus
2970 Hayden Run Plaza, Columbus
4503 Kenny Road, Columbus
4161 West Broad Street, Columbus
5287 Westpointe Plaza, Columbus
8210 County Rd. 140 Suite A, Findlay
3040 Southwest Blvd., Grove City
4740 Cemetery Road, Hilliard
17 Cherri Park Square, Westerville
Through use of the new system, BMV will continually review wait and processing times to further manage efficiency and improve customer service. If found to be successful, the system could expand to other deputy registrars in other parts of the state.
"The BMV understands that time is valuable and therefore the most important aspect of customer service," said Ohio BMV Registrar Charles Norman. "We are dedicated to improving and enhancing the overall customer experience by providing our customers with access to innovative options that better meet their diverse needs."
Using the new system for the above locations is not required, and walk-in customers are still welcome.
There are 186 deputy registrar locations in Ohio, accounting for approximately 16 million transactions annually.